Undergraduate Financial Aid

Contact Us

Brown’s financial aid experts are available to assist students and their families with navigating the financial aid process. 

Like all aid offices, we are facing new and different challenges this year due to the implementation of FAFSA Simplification and the related delays in FAFSA processing. During the months of May and June, our response times may be longer than what is typical for our office. We appreciate your patience as we diligently work to establish and finalize 2024-2025 aid eligibility.

Office Hours

Office hours are generally Monday through Friday, 8:30 a.m. to 4:00 p.m. Eastern Time (ET), with the exception of Wednesdays, when our office is temporarily closed to in-person visitors; however, we will be available for phone calls from 11:00 a.m. to 4:00 p.m.

Email Us


If you are a current or recently admitted student, please include your Banner ID in all correspondence to us (B01######).  Applicants should include their reference ID if they have been provided one (nine-digit numeric ID provided in Admission Applicant Portal).

Call Us


Our information coordinators look forward to assisting you. 

Schedule a Phone Meeting 

Most inquiries can be effectively and efficiently addressed by emailing or calling us. However, you may schedule an appointment if needed. 

Location and Mailing Address

Page-Robinson Hall, Second Floor

Box 1827

69 Brown Street 

Providence, RI 02912

Fax Number




Meet the Team

  • Sean Ferns portrait

    Sean Ferns

    Dean, Frederic M. Alper Deanship of Financial Aid
  • Jordana Bautista portrait

    Jordana Bautista

    Senior Customer Service Coordinator
  • Grace Cruz portrait

    Grace Cruz

    Assistant Director
  • Matt Davis portrait

    Matt Davis

    Assistant Director
  • Ryan DePasquale portrait

    Ryan DePasquale

    Assistant Director
  • Tracy Frisone

    Tracy Frisone

    Senior Assistant Director
  • Chris Gilbody

    Chris Gilbody

    Director, Graduate School Financial Aid
  • Hector Gonzalez

    Customer Service Coordinator
  • Margaret Kelly portrait

    Margaret Kelly

    Assistant Director
  • Sara Knox portrait

    Sara Knox

    Senior Assistant Director
  • Melanie Neves

    Melanie Neves

    Director of Undergraduate Financial Aid
  • Tracy Olson portrait

    Tracy Olson

    Administrative Coordinator
  • Carissa Pereira portrait.

    Carissa Pereira

    Assistant Director
  • Karen Roskelly portrait

    Karen Roskelly

    Assistant Director
  • Francesca Savella portrait

    Francesca Savella

    Financial Aid Counselor
  • Stacey Vanasse portrait

    Stacey Vanasse

    Assistant Director
  • Christina Visinho

    Christina Visinho

    Assistant Director

Related Contact Information

For questions about billing, student accounts, refunds, federal loan requirements, federal master promissory notes, entrance/exit counseling or repayment methods.